Support

Need a hand with MealSaathi? We’re here to help.

Connecting to your trainer

Create a client account and ask your trainer for their 8-character invitation code. Enter it from the connection prompt or Profile → Trainer → Enter invitation code. Tap Check code, confirm the trainer’s name, then accept. Codes expire and can be used only once; request a fresh one if yours no longer works.

Sign-in and password help

Use the email and password associated with your account. For a forgotten password, choose Forgot password on the sign-in screen. Check your spam folder and avoid repeatedly requesting new messages, which can trigger delivery limits. Use the newest link, ideally on the same iPhone where you requested it. If you still need help, contact support.

Photos or updates not syncing

Check your internet connection and any pending-upload message in the app. Use Retry when offered. Avoid uninstalling the app or clearing its data while uploads are pending, because unsent content may exist only on your phone.

Gym prompts and reminders

Check MealSaathi’s location and notification permissions in iOS Settings. Gym proximity checks also depend on location accuracy and your saved gym. Arrival prompts are optional; a trainer sees confirmed check-ins, not your saved gym coordinates.

Privacy and account deletion

Read our privacy policy or follow the account-deletion steps. Don’t send your password or a verification code to support. MealSaathi is not an emergency or medical service.